Service tangibility on repeat visits in two-five star rated hotels in Nairobi County

analysing the influence of service quality on customer loyalty (a case study in four and five-star hotels)

in today’s competitive world, customers are at the main focus of organizations and the customer loyalty is the main reason of acquiring competitive advantage of organizations. the aim of present research is to investigate the relationship between customer loyalty and one of its key variables, service quality. trust and satisfaction have been investigated here as intermediate variables. this res...

Five-Star Treatment? E-Mail Customer Service by International Luxury Hotels

This research used a typical e-mail query to investigate customer service by 491 properties from 13 international hotel chains. These five-star hotels had difficulty providing prompt, accurate, and timely e-mail responses to their customers. The results suggest significant differences in e-mail customer service, based on hotel location and the size of the hotel chain. The poor responsiveness an...

Gender Differences on Perceptions of Employee Quality of Working Life in Five Star Hotels in Turkey

The aim of the study is to examine gender differences on perceptions of employees’ quality of working life indicators in five star hotels in Turkey. 443 hotel employees participated in this study. Quality of work life was measured using 7 dimension and 16 items scale.All these dimensions were investigated with respect to gender variable. According these results male employees reported significa...

Five-star service in an endoscopy unit.

the impact of e-readiness on ec success in public sector in iran the impact of e-readiness on ec success in public sector in iran

acknowledge the importance of e-commerce to their countries and to survival of their businesses and in creating and encouraging an atmosphere for the wide adoption and success of e-commerce in the long term. the investment for implementing e-commerce in the public sector is one of the areas which is focused in government‘s action plan for cross-disciplinary it development and e-readiness in go...